Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. 

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  If your order has to be custom-built, it will ship anywhere from 7-14 days, depending on the manufacturer. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@sithealthier.com.

International (including Canada) Shipping:

• International (including Canadian) customers  will be the importers of record and will be responsible for the payment of all customs duties, including any duties, taxes and levies imposed on imported goods.

• International (including Canadian) customers will be the importersods and Services Tax (“GST”), Provincial Sales Tax (“PST”) and Harmonized Sales Tax (“HST”) (the “Taxes”). 

• The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and carrier-related fees.

Returns:

General Return Policy

Due to the custom nature of the items we sell, most items on our site are non-returnable. Most of our products are subject to restocking fees between 15% and 40%. Some items may have specific return restrictions or may be subject to higher restocking fees. Select items may be eligible for return within 14 days of the delivery date. Items eligible for return must be in new, unused and unassembled condition and in their original, unopened, and pristine packaging.

Products that have been shipped and subsequently returned to us cannot be sold as new.

A Return Merchandise Authorization (RMA) number is required for all approved returns. Please contact us to request an RMA#.

Original shipping charges are not refundable, and customers are responsible for round-trip shipping costs for returned items. If free shipping was applied during purchase, the actual cost of outbound shipping will be subtracted from your refund.

Your item was carefully packaged to ensure it arrived in good condition. If you need to repackage an item for return, please ensure it is packed exactly as received to prevent damage in transit. Damage due to improper packaging is the customer’s responsibility.

Please note the following:

Change of Mind Return

We understand that sometimes a purchase may not work out as expected. While we do accept returns for change of mind, the item must meet the following conditions:

• The product must not be assembled.
• It must be in its original packaging and in new condition.
• Fees will apply.

We encourage customers to carefully review product details before purchasing. If you have any questions, feel free to contact us for assistance in choosing the right chair. 

Common "change of mind" reasons include:

• Not as comfortable as expected
• Color doesn’t match expectations (The actual color of the product may vary from what is seen in images due to factors such as camera settings, lighting conditions, and the lens used, which can affect how colors are captured. Additionally, differences in screen calibration, brightness, and contrast settings on user devices may further alter how the color appears. The material and finish of the product, along with viewing angles and shadows, can also impact perception, making the color look slightly different in person.)
• Spouse/partner/colleague didn’t approve
• Found a better option elsewhere
• Didn't realize the adjustment period required
• Impulse purchase
• Prefer a different style/model

Medical Conditions Return

If you have a specific medical condition, we strongly recommend consulting your doctor before purchasing an ergonomic chair to ensure it meets your needs. It’s also advisable to reach out to us for detailed product information before making a decision.

Please note that once a chair has been assembled, it cannot be returned. Returns are only accepted for chairs that remain unassembled and in their original packaging. This policy is in place to maintain product integrity and ensure the best experience for our customers. Fees for assembly services are non-refundable.

Important exceptions:

We cannot accept returns on certain items, including:

• Items that have been assembled.
• Items that are damaged or missing parts.
• Items that have been used. 
• Items that are dirty or soiled.
• Items with missing or damaged instructions or packaging.
• Items noted on our website and/or labelled on the package as non-returnable due to health and sanitary reasons, for example, personal items, mouth-inflatable products, items that are worn next to the skin.
• Special order and custom order items.
• Orders for more than one of the same item.
• Open box, demo, sale, clearance, and scratch-and-dent items.
• International orders and items shipped to freight forwarders.
• Chairs: Chairs that have been configured and built to your specifications are considered custom orders and are not returnable. However, there are some exceptions. Please check the product description for details. Chairs upholstered COM (Customer's Own Material) are not returnable.
• Desks: Desks usually ship via freight delivery. Desks with standard specifications are returnable under standard terms, however, freight can be very expensive and original packaging may not be in reusable condition. In addition, most desk manufacturers impose restocking fees for returns. Therefore, for practical purposes most buyers consider desks to be non-returnable.

Final determination of whether a product is in the unused, resalable condition is at the sole discretion of Sit Healthier. Items deemed non-returnable shall be charged a restocking fee or returned to the customer at their expense, at our discretion.

DEFECT & DAMAGES:

If your item(s) do arrive defective,  please contact us within 14 days of the delivery date. 

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to support@sithealthier.com and we will process an insurance claim on your behalf.

Cancellations:

All orders cancelled within the 24 hours are subject to a 4% of the total price administration fee, whether or not your order has shipped. Cancellation is NOT allowed after 24 hours.

For any questions or clarification, please contact our customer service team at https://www.sithealthier.com/pages/contact-us.