Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  If your order has to be custom-built, it will ship anywhere from 7-14 days, depending on the manufacturer. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@sithealthier.com.

International (including Canada) Shipping:

• International (including Canadian) customers  will be the importers of record and will be responsible for the payment of all customs duties, including any duties, taxes and levies imposed on imported goods.
• International (including Canadian) customers will be the importers of record and will be responsible for the payment of all applicable federal and provincial taxes, including federal Goods and Services Tax (“GST”), Provincial Sales Tax (“PST”) and Harmonized Sales Tax (“HST”) (the “Taxes”). 
• The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and carrier-related fees.

Returns:

General Return Policy

Due to the custom nature of the items we sell, most items on our site are non-returnable. Many items may be returned within 14 days of the delivery date. Most of our products are subject to restocking fees between 5% and 35% or other restrictions. Some products may not be returnable. Please see the product description for specifics. Please contact us before purchasing to find out if the item you're interested in purchasing can be returned.

• Unless otherwise noted in the product description, returned items must be in a new and unused condition in original, pristine, unopened packaging. 
• A Return Merchandise Authorization (RMA) number is required. Please Contact Us to request your RMA#. Shipping instructions will be included with your RMA#.
• Shipping charges are not refundable. Customers are responsible for round-trip shipping on returned products. If you received free shipping upon purchase, we will subtract the actual cost of outbound shipping from your refund.
• Assembly service fees are not refundable.
• Your item was carefully packaged to protect it from damage in transit. If you are repackaging an item for return, please pack it exactly as received. Returned items damaged in transit due to improper packaging, are the customer's responsibility.
  
  

Important exceptions:

We cannot accept returns on certain items, including:

• Items that have been assembled.
• Items that are damaged or missing parts.
• Items that have been used. 
• Items that are dirty or soiled.
• Items with missing or damaged instructions or packaging.
• Items noted on our website and/or labelled on the package as non-returnable due to health and sanitary reasons, for example, personal items, mouth-inflatable products, items that are worn next to the skin.
• Special order and custom order items.
• Orders for more than one of the same item.
• Open box, demo, sale, clearance, and scratch-and-dent items.
• International orders and items shipped to freight forwarders.
• Chairs: Chairs that have been configured and built to your specifications are considered custom orders and are not returnable. However, there are some exceptions. Please check the product description for details. Chairs upholstered COM (Customer's Own Material) are not returnable.
• Desks: Desks usually ship via freight delivery. Desks with standard specifications are returnable under standard terms, however, freight can be very expensive and original packaging may not be in reusable condition. In addition, most desk manufacturers impose restocking fees for returns. Therefore, for practical purposes most buyers consider desks to be non-returnable.

Some products once assembled, cannot be easily disassembled and packaged for return. The customer is liable for damage that may occur during assembly or disassembly. We may or may not accept these items for return and may charge a restocking fee of 35% or more. Please Contact Us for further information.

Final determination of whether a product is in the unused, resalable condition is at the sole discretion of Sit Healthier. Items deemed non-returnable shall be charged a restocking fee or returned to the customer at their expense, at our discretion.

DEFECT & DAMAGES:

If your item(s) do arrive defective,  please contact us within 14 days of the delivery date. 

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@sithealthier.com and we will process an insurance claim on your behalf.

Cancellations:

All orders cancelled within the 24 hours are subject to a 4% of the total price administration fee, whether or not your order has shipped. Cancellation is NOT allowed after 24 hours.